Helping teams adopt new behaviours.

We work to change team cultures so that purpose, inclusivity, collaboration and teamwork are embraced.

Making Change Happen is a collective of psychologists, change agents and coaches who help teams adopt new behaviours.

Together we hold many of the pieces in the people-change jigsaw, and we’re backed up by a diverse network of designers, writers and creatives who make sure our approach has the impact our clients need.

We help teams to be their very best.

I am Sandie Bakowski, an Organisational Psychologist and also founder of Making Change Happen.

How we help teams

Our unique behaviour change approach uses social identity to look at how the groups in your organisation influence behaviours. Our approach allows you to discover the different identities at play across teams. To find out how they pull people towards or away from sustainable new ways of working.

The three things we help with are:

1. Measure

We measure teams against the factors that research shows are vital team behaviours for teams today. We can understand where they are now against those behaviours, where they need to get to and measure progress along the way.

2. Understand

We use social identity approaches to understand the influence of group identities on the choices people make. This informs what actions will allow new identities to form and positively influence behaviours.

3. Develop Teams

We work with teams to develop the skills they need in a fun, empathetic and engaging way. We use our unique behaviour change curriculum to teach teams the behaviours that are needed in teams today. Behaviours like sustainability awareness, collaboration, psychological safety, resilience and curiosity.

Clients we have worked with

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Want to know more?

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What working with us is like

  • "It's a way of engaging with a complex subject that quite cleverly goes around some of our professional personas and can help people to address the elephant in the room and the really difficult things to come to new insights about their organisation."

    Simon Confino
    Simon Confino Attendee at Identity Landscaping session
  • "It was interesting, it was fun, and the richness of information that we got in such a short space of time was great."

    Ayesha Murray
    Ayesha Murray Executive Coach and attendee at Identity Landscaping session
  • "I learnt a tonne! The tools that they used broke the ice for me. I didn't think that at any stage i felt uncomfortable saying what I needed to say.  It was really a great day."

    Raphael Samovich
    Raphael Samovich Workshop attendee
  • "The exercises that we did were thoroughly enjoyable and it's opened my mind up to other possibilities. What they presented with image metaphors and using a map to help work out spatial relationships and tensions between teams was such a straight forward but incredibly effective concept so I was very impressed."

    Clare Levi
    Clare Levi Workshop attendee
  • "Sandie has an inimitable style that combines razor-sharp focus, an open and curious mind, a critical eye, and an ability to see to the detail while maintaining the big picture. The output was nothing short of excellent."

    Marcia Murphy (Former) Head of OD and Change at British Airways
  • "I love the work that Susie and Sandie have put together, I think it opened up a lot of things and a lot for me to go away and think about. Their work about identity and landscaping it's just so different but I feel it's so practical and can be used by lots of people and I actually really intrigued about it."

    Mira Patel
    Mira Patel Workshop attendee
  • "Sandie is a joy to work with because of her excellent delivery standards and her approachable and friendly disposition. Sandie’s ability to understand people’s mind-set and how to tell a story or position information to have maximum impact was a critical success factor on our project."

    Laura Nailor Global IT Innovation E-Commerce Manager at Unilever
  • "We’ve achieved more today to bond as a team than we have in the last four months as a new unit."

    Delegate New Ways of Working workshop
  • "The most deep and rich conversation I’ve had with my colleagues in years."

    Delegate From our leadership development programmes
  • "Making Change Happen created a positive and safe space in which to think about those issues and left the participants energised. After the session we were all found ourselves more focussed on the positive possibilities and on how to talk about them."

    Duncan Sagar Organisational culture lead, House of Lords

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