Change management

In organisations today, many decisions are in the hands of teams tasked with finding solutions to uncertain problems. Teams are deciding on new product lines, customer offerings and inventing new [...]

Traditional ways of working were set in play more than 100 years ago on a factory floor. Org charts, budget planning and Gantt charts were all products of an era in which organisations strived to [...]

When you think of something criminal happening in a film based in New York – a crook being shot or a deal taking place, for example – where is it? Did you just think ‘Down a dark alley’? You’re [...]

For most organisations the last decade has been an exhilarating rollercoaster of technical advancement. But it’s also generated a lot of cultural confusion – many companies still can’t create the [...]

The power of metaphors Metaphors are efficient. They capture attention, simplify complex ideas and create common understanding. People like them because they’re sense-making bullet trains (see [...]

Getting people to buy into digital behaviours can’t be achieved by telling them how to behave. You need to understand how they THINK. Emotions and how we think, determines what we choose to hear [...]

  It’s almost scary how clever the print media is in matching our ‘moments’? The Sunday Times Travel and Homes sections seem to know me too well. When I ponder if we should move out of [...]

Organisations are shaped by the needs and demands of the eras they have travelled through. Change has always been part of a business, but the seismic changes brought by technology today means [...]

Change is hard but there are levers that can make it easier. Using a network of the right people to act as your change agents is one of those levers. I am a huge believer in getting employees to [...]

Agile is a word always on the lips of digital business leaders.  It’s the way to be if you are working in digital and has set the popular standard as the recent way to work.  This isn’t the first [...]